Every print is made to order, just for you. Here’s how production, shipping, cancellations and returns work, and what to do if something goes wrong.
Every print is made to order as an archival giclée on 240gsm lustre photo paper with pigment inks. Production takes 2–5 business days, and then your print ships.
These estimates include production time:
All US orders are tracked. If your order is going to ship later than these estimates, I’ll email you and offer you the option to cancel.
US shipping is free on every order, tracked via USPS Priority. If you need it sooner, you can upgrade to Express at checkout for an extra charge.
International shipping is one flat rate per order, shown at checkout in US dollars before you pay. Part of the shipping cost is already built into the print price, which keeps that rate lower.
Prints ship unframed and rolled. The image is printed edge to edge on the paper, with no added border, so the size you order is the size of the image. Each one is wrapped in tissue and packed in a sturdy tube or triangular box.
To flatten a rolled print, unroll it image side up on a clean, dry, flat surface, cover it with a clean sheet of paper and lay a few heavy books on top for a day or two. Handle it by the edges with clean, dry hands.
If you’re ordering from outside the US, your country may charge import duties, VAT or other taxes on delivery. These aren’t included in the print price or the shipping fee, and they’re your responsibility. Where possible, your print is produced at a lab near you to keep the journey short.
If your print arrives damaged, or there’s a problem with the print itself, email me within 7 days of delivery with:
I’ll put it right with a free reprint or a full refund. There’s no need to send the damaged print back unless I ask you to.
A replacement keeps the same edition number as the original, and the damaged copy is void. Small differences in color between the print and how the image looks on your screen are normal, since every screen shows color a little differently, and aren’t a defect.
If your order hasn’t arrived within the delivery estimate above, or within 30 days of ordering, email me. I’ll trace it with the carrier and, if it’s lost, send you a reprint or a full refund.
Please double-check your shipping address at checkout. If a parcel goes astray because the address was wrong or incomplete, I can reprint it at cost. Address changes are only possible within 2 hours of ordering, before your print goes into production.
You can cancel within 2 hours of ordering for a full refund. Just email me with your order number. After that, your print is already in production.
Because every print is a made-to-order limited edition, I don’t accept returns or exchanges if you change your mind. Please check the size and details before you order, and email me if you have any questions. I’m happy to help you choose.
UK and EU customers: you have 14 days from delivery to withdraw from your order. Email me with your order number within those 14 days, then send the print back to me in Los Angeles in the condition you received it. Return postage is yours to pay. I’ll refund you within 14 days of receiving it back.
This doesn’t affect your statutory rights.
Refunds go back to your original payment method. Please allow 5–10 business days for the money to appear, depending on your bank.
Questions about an order? Email me at [email protected] or use the contact page. Please include your order number so I can help quickly.
